At Godrej & Boyce Manufacturing Company Limited (hereinafter referred to as “we”, “us”, “our”, or “the Company”), we take your privacy seriously and are committed to protecting the personal data of individuals (hereinafter referred to as "you," “yours”) whose personal data we collect or receive. This Privacy Policy explains how we collect, use, share, store, and otherwise process personal data through this website and related digital touchpoints, in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Digital Personal Data Protection Rules, as amended from time to time.here additional or more specific notices are provided at point of collection for a particular form, service, or interaction, those notices will also apply.
As the Data Fiduciary, we collect and process personal data through our website and digital platforms. This Privacy Policy applies to individuals (referred to as “Data Principals” under the Digital Personal Data Protection Act, 2023) whose personal data is collected by us when they browse our website, submit enquiries, request information, create accounts, place orders, subscribe to updates, apply for employment opportunities, or contact us through chat or support channels. For certain interactions, such as recruitment, vendor or channel partner onboarding, messaging channels, or other specific services, we may provide additional collection-point notices describing the personal data collected, the purpose of processing, and the choices available to you.
Please read this Privacy Policy carefully before using this website or submitting any personal data through it.
2.1. Personal Data: Personal Data means any data about an individual who is identifiable by or in relation to such data. Depending on how you interact with us, this may include contact details, account information, transaction details, communications, device and online identifiers, preference information, and other information that you choose to provide to us.
2.2. Applicable Data Protection Laws: This Privacy Policy is intended to explain our processing of personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 (“DPDPA”), the Digital Personal Data Protection Rules, as amended from time to time. 2.3. Processing: Processing in relation to Personal Data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
2.4. Services: Services refer to all products, features, applications, information, and other offerings provided by us through our website, mobile applications, and other platforms, newsletters, and customer support.
2.5. Service Providers/Third Parties: We engage third-party service providers and partners such as call centers, delivery agents, and authorized service providers to support key customer interactions and business operations.
When you interact with our website or application, we collect personal data that is relevant to the particular interaction or service requested by you. We collect and process personal data to deliver our products and services, fulfil requests initiated by you, operate our website securely and effectively, communicate with you, manage applicable business relationships, and comply with applicable legal and regulatory obligations. The categories of personal data we collect and the purposes for which we use them will depend on the way in which you interact with us and are described below.
3.1. Personal Identifiers: Depending on the interaction, we may collect your name, email ID, contact number, date of birth where relevant, residential address, city, PIN code, and delivery or billing address. We collect these details when you register with us, place an order, request delivery or installation, submit an enquiry, or otherwise contact us for a specific purpose.
3.2. Account and Login Information: When you access or use account-enabled portions of our website, we may collect information such as your login details, user ID, IP address, browser type, device identifiers, and other technical information required to operate and secure the website and your account. Where we use cookies or similar technologies for analytics, personalization, or other optional purposes, those technologies will be used only in accordance with the choices you make through our cookie preference controls.
3.3. Transaction information: Details relating to your purchases, such as products selected, order details, payment status, and delivery information. Limited payment-related details may be collected and processed through secure payment service providers to complete your transactions. We do not store payment card details on our systems.
3.4. Vendor and Channel Partner Information: Where individuals or entities engage with us as vendors, dealers, or channel partners, we may collect business contact and onboarding information such as user ID, name, contact details, occupation, and office address for onboarding, financial coordination, commercial administration, and relationship management.
3.5. User-Generated Information: We may collect information that you choose to share with us, such as images, feedback, enquiry details, newsletter subscription details, and information shared through website forms, email, or messaging channels such as WhatsApp. Where a particular messaging channel or service requires more specific disclosures, we may provide an additional notice at the point of collection.
3.6. Website Usage and Interaction Data: We may collect information about how you access and use the website, including pages viewed, links clicked, time spent on pages, search terms used, referral sources, operating system information, and forms submitted. We use certain technical data and strictly necessary cookies to operate, secure, and maintain the website. We use non-essential cookies and similar technologies for analytics, personalization, or related optional purposes only where you have provided your consent. For more information, including how you can manage your preferences, please refer to our Cookie Policy.
3.7. Communication Preferences: Your choices regarding receiving promotional communications, newsletters or updates. These preferences help us respect your communication choices and ensure that any communication you receive are relevant to you.
3.8. Location Information: We may determine your approximate location based on your IP address to help tailor content, provide regionally relevant services, and support compliance with applicable requirements. We do not collect precise device-based location data through this website unless we separately inform you and, where required, obtain your consent.
4.1. To deliver the products and services you request or express interest in.
4.2. To communicate with you regarding purchases, support, or service updates.
4.3. To respond to your enquiries or requests for information.
4.4. To create, manage, and maintain user accounts and authenticate use
4.5. To assess and process applications for employment opportunities with us.
4.6. To manage and respond to business-related enquiries, including those relating to potential partnerships or collaborations.
4.7. To prevent fraudulent activity and maintain the security and integrity of our website and services.
4.8. To maintain records required for customer service, transaction management, dispute handling, compliance, and internal administration, and to undertake internal reporting or analytics only where such processing is permitted under applicable law and, where required, based on your consent.
4.9. To send you offers, updates, or marketing communications where you have provided your consent or where otherwise permitted.
4.10. To personalize your experience and present content relevant to your preferences.
4.11. To improve our website, products, services, and customer engagement through service improvement, quality assurance, and analytics, provided that optional analytics, personalization, and similar processing are carried out only in accordance with applicable law and, where required, your consent.
4.12. To comply with applicable legal and regulatory obligations.
We process your personal data only for lawful purposes and only where we are permitted to do so under applicable law. Depending on the nature of the interaction, we process personal data either on the basis of your consent or because such processing is otherwise permitted under applicable law, including for certain legitimate uses specifically recognised by law.
a. We collect and use your personal data based on your consent where consent is required under applicable law. Such consent is sought for specific purposes through clear and affirmative actions, for example when you subscribe to newsletters, opt in to receive marketing communications, enable optional cookies, or otherwise choose to use features that require consent. Where we rely on consent, we request only the personal data that is relevant to the specified purpose.
b. We process your Personal Data based on your consent in situations where such consent is required under applicable data protection laws. Consent is obtained through clear and specific actions, such as when you subscribe to newsletters, opt to receive marketing communications, or enable optional features on our website.
c. We use cookies and similar technologies for certain purposes, including analytics and personalised content. Where required, your consent for such technologies is obtained through our cookie banner and preference management tools. You can manage your consent choices at any time through these settings. For more details, please refer to our Cookie Policy.
d. Where we rely on your consent, it will be sought for specific purposes. You have the right to withdraw your consent at any time, and such withdrawal will not affect the lawfulness of processing carried out prior to such withdrawal. Where you have provided your consent, we may use your Personal Data to personalise your experience and, where permitted, send you relevant offers, updates or marketing communications in accordance with your preferences.
Certain Legitimate Uses and Other Permitted Processing: In limited cases, we may process your personal data without relying on consent where such processing is expressly permitted under applicable law. This may include situations where you have voluntarily provided your personal data to us for a specified purpose and have not indicated that you do not consent to such processing, , where processing is necessary to comply with legal or regulatory obligations, where processing is necessary to protect against fraud or maintain the security and integrity of our systems, or where processing is otherwise permitted under applicable law. We do not rely on this paragraph as a substitute for consent where consent is required for a specific purpose such as optional cookies, marketing communications, or similar optional processing activities.
6.1. We share your personal data with our subsidiaries, affiliates, service providers, and other trusted third parties. These entities process your data on our behalf to help us deliver products and services, fulfil contractual obligations, and meet legal or regulatory requirements.
6.2. We ensure that all Such parties maintain the confidentiality of your Personal Data and use it strictly for the purposes for which it was shared. Specifically, we may disclose your data to:
6.3. Third-party service providers and web analytics tool providers who support our operations and digital platforms. If you have any questions about these providers, you may contact our team at dpoffice@godrej.com. We will also, upon request, provide a list or description of such third parties and the categories of Personal Data shared.
6.4. Law enforcement or government authorities, but only when required to do so by law and through appropriate legal procedures.
We recognise and respect the importance of protecting the personal data of children and are committed to safeguarding their privacy in accordance with applicable law. This website and the services made available through it are intended for persons aged 18 years and above. We do not knowingly collect, process, or store the personal data of children. If we become aware that we have collected personal data from a child in a manner not permitted by law, we will take appropriate steps to delete such data without undue delay. Where we knowingly process the personal data of a child, we will do so only in accordance with applicable law, including obtaining verifiable consent from a parent or lawful guardian where required. Parents or lawful guardians who believe that a child has shared personal data with us may contact us at dpoffice@godrej.com.
The security of your personal data is important to us. We are committed to protecting the information you share with us and have implemented reasonable technical and organisational safeguards in accordance with the applicable data protection laws to prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. We restrict access to your personal data to authorised employees, affiliates, and trusted third-party service providers on a need-to-know basis, supported by access control and management systems designed to prevent unauthorised access or misuse. Where we engage third-party service providers to process personal data on our behalf, we require them to implement appropriate security measures and process such data only in accordance with our instructions and applicable legal requirements. We ensure that such service providers maintain security standards consistent with those implemented by us.
We retain your digital personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal, regulatory, contractual, accounting, or reporting requirements, or to establish, exercise, or defend legal claims. Retention periods may vary depending on the type of data and the context of processing, including for example account information, transaction records, customer support records, marketing preference records, recruitment records, cookie and consent records, and security logs. We do not retain personal data for longer than is necessary or permitted under applicable data protection laws.
We are committed to ensuring that you can exercise your privacy rights in accordance with applicable data protection laws. We provide you with reasonable access to view your Personal Data, in case of a request for correction or deletion, where appropriate. To protect user privacy, we may take reasonable steps to verify your identity before fulfilling such requests.
You have the following rights in relation to your Personal Data, subject to applicable data protection laws:
10.1. Right to Access Information: You have the right to request and receive a summary of the Personal Data that we process about you, along with the information on how and why such data is processed. You may also request details about the identities or categories of all third parties with whom your Personal Data has been shared.
10.2. Right to Correction and Erasure of Personal Data: You may request correction, completion, updating, or erasure of your personal data processed by us, subject to applicable law and lawful retention requirements. Upon receiving and verifying your request, we will correct inaccurate or misleading data, complete incomplete data where appropriate,
update data where required and erase personal data where we are required or permitted to do so under applicable law.
10.3. Right to Nominate: You have the right to nominate another individual to exercise your rights under this Act in the event of your incapacity or death.
10.4. Right to Grievance Redressal: You have the right to a readily accessible grievance redressal mechanism. We have appointed a Data Protection Officer (DPO) to address any concerns or grievances that you may have regarding the processing of your personal data.
To exercise such rights, please contact us at the details provided below in clause 12 – How to exercise your rights.
If you have provided your consent for the collection, use, or sharing of your personal data, you have the right to withdraw that consent at any time. The ease of withdrawing consent will be comparable to the ease with which consent was given. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal. Where required by applicable law, we will cease the relevant processing after withdrawal of consent, unless continued processing is otherwise permitted or required under applicable law. Please note that withdrawing consent may affect our ability to provide features or services that depend on such consent-based processing.
12.1. To exercise any of the rights outlined above, you may contact our Data Protection Officer using the following details:
E-mail ID : dpoffice@godrej.com
Where available, you may also use any online rights request or grievance form that we make available on our website.
12.2. Upon receiving your request, we will take reasonable steps to verify your identity, request any additional information needed to process the request, and take appropriate action in accordance with applicable law. We may ask you to provide identifiers such as your registered email address, mobile number, customer reference, order number, or other information reasonably necessary to locate the relevant records and verify your identity.
12.3. If you have any concerns regarding the processing of your personal data, you may raise a grievance at dpoffice@godrej.com. If your grievance is not addressed satisfactorily, you have the right to approach the Data Protection Board of India or the relevant data protection authority in your jurisdiction, in accordance with applicable laws.
We want you to be the first to know about new products and services, and occasional offers from our partners. We may share these offers with you only with your prior consent. You can unsubscribe from receiving these offers by emailing us at dpoffice@godrej.com. Please note, If you don’t choose to receive this information, we will be unable to keep you informed of new services, products, events or special offers that may interest you.
This Privacy Policy is written in English. Where required by applicable law or where made available by us, notices and consent requests may also be provided in other languages, including relevant Indian languages supported on the relevant interface. In the event of an inconsistency between language versions, the English version will prevail to the extent permitted by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, products, services, or legal requirements. The updated version will be made available on this page.
We encourage you to review this Privacy Policy periodically. Where we make material changes to the purposes for which we process your personal data, we will take appropriate steps to bring such changes to your attention. This may include updating this Privacy Policy on our website and, where appropriate, displaying prominent notifications such as website banners.